Extended Support and Service
We provide the highest level of support expertise and responsiveness.
As Compose is your mission critical solution supporting your loan originations and processing, we provide a support plan that optimizes your system performance and delivers rapid case resolution, every time.
Run your business worry-free
Improve broker's productivity with no service interruptions.
99.99% monthly uptime guaranteed
To ensure maximum availability, Compose runs in an active-active configuration across two independent data centres and all services are clustered across both sites. The system is designed to withstand the loss of an entire data centre without interruption.
No unscheduled maintenance downtime
All the maintenance downtime required to improve your brokers experience is scheduled in advance, giving you at least 48 hours notice. In a calendar year, there will not be more than 10 hours of scheduled downtime.
Regular system updates
Operating systems, network equipment and other components are all patched on a regular basis. System health checks are carried out monthly.
Service Level Agreements
We have experts that understand your unique infrastructure and business priorities, and they can offer you tailored support on a daily basis.
Support request
We respond to service related incidents and/or requests submitted to us within the following time frames:
Within 24 hours (during business hours) for issues classified as High
Within 48 hours for issues classified as Medium
Within 5 working days for issues classified as Low
Remote assistance is provided in-line with the above timescales dependent on the priority of the support request.
Interested in accelerating your business today?
Take the first step.
Ask for support
Email support
Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday
The emails we receive outside of office hours will be collected and will receive our full attention on the next working day.
Email: support@simpology.com.au
Telephone support
9:00 A.M. to 5:00 P.M. Monday – Friday
Calls received out of office hours are forwarded to a mobile phone and best efforts are made to answer / action the call, however there is a backup answer phone service.
Phone: 1300 746 765
Help platform
A full set of resources always available
You have access to various guides, video tutorials, how to articles and a customer support system.
