We provide the highest level of support expertise and responsiveness.
As Compose is your mission critical solution supporting your loan originations and processing, we provide a support plan that optimizes your system performance and delivers rapid case resolution, every time.
Run your business worry-free
Improve broker's productivity with no service interruptions.
99.99% monthly uptime guaranteed
To ensure maximum availability, Compose runs in an active-active configuration across two independent data centres and all services are clustered across both sites. The system is designed to withstand the loss of an entire data centre without interruption.
No unscheduled maintenance downtime
All the maintenance downtime required to improve your brokers experience is scheduled in advance, giving you at least 48 hours notice. In a calendar year, there will not be more than 10 hours of scheduled downtime.
Regular system updates
Operating systems, network equipment and other components are all patched on a regular basis. System health checks are carried out monthly.
Service Level Agreements
We have experts that understand your unique infrastructure and business priorities, and they can offer you tailored support on a daily basis.
We respond to service related incidents and/or requests submitted to us within the following time frames:
Within 24 hours (during business hours) for issues classified as High
Within 48 hours for issues classified as Medium
Within 5 working days for issues classified as Low
Remote assistance is provided in-line with the above timescales dependent on the priority of the support request.