Extended Support and Service

We provide the highest level of support expertise and responsiveness.

As Compose is your mission critical solution supporting your loan originations and processing, we provide a support plan that optimizes your system performance and delivers rapid case resolution, every time.

Run your business worry-free

Improve broker's productivity with no service interruptions.

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99.99% monthly uptime guaranteed

To ensure maximum availability, Compose runs in an active-active configuration across two independent data centres and all services are clustered across both sites. The system is designed to withstand the loss of an entire data centre without interruption.

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No unscheduled maintenance downtime

All the maintenance downtime required to improve your brokers experience is scheduled in advance, giving you at least 48 hours notice. In a calendar year, there will not be more than 10 hours of scheduled downtime.

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Regular system updates

Operating systems, network equipment and other components are all patched on a regular basis. System health checks are carried out monthly.

Service Level Agreements

We have experts that understand your unique infrastructure and business priorities, and they can offer you tailored support on a daily basis.

Support request

We respond to service related incidents and/or requests submitted to us within the following time frames:

Within 24 hours (during business hours) for issues classified as High

Within 48 hours for issues classified as Medium

Within 5 working days for issues classified as Low

Remote assistance is provided in-line with the above timescales dependent on the priority of the support request.

Interested in accelerating your business today?

Take the first step.

Ask for support

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Email support

Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday

The emails we receive outside of office hours will be collected and will receive our full attention on the next working day.

Email: support@simpology.com.au

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Telephone support

9:00 A.M. to 5:00 P.M. Monday – Friday

Calls received out of office hours are forwarded to a mobile phone and best efforts are made to answer / action the call, however there is a backup answer phone service.

Phone: 1300 746 765

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Help platform

A full set of resources always available

You have access to various guides, video tutorials, how to articles and a customer support system.

We’re a team of mortgage industry experts. Our mission is to make the mortgage application process radically more efficient.

Get In Touch

Address: 8 Boronia Street, Redfern NSW 2016

Email: support@simpology.com.au 

 Compose allows Lenders to implement their requirements directly into Loanapp, and to make changes to your tool as their internal requirements change.

The most advanced electronic lodgement tool. Loanapp is the dynamically configurable loan application tool that connects brokers and lenders in real-time.

© Simpology PTY LTD.  All rights reserved.